Testimonials and Feedback

I have 30 years’ experience in helping my customers make their travel dreams come true with many regular customers. Your holiday or break is as important to me as it is to you. I love hearing how happy my customers are with my service. Below is a small selection of my customer feedback. If you would like to leave feedback of your own, please fill in the submission form!


I want to say the biggest thank you ever to Wendy Plant for taking the pain out of booking a family holiday. My younger sister invited me to go on holiday with her family which means I have to do all the research, planning, organising and booking. This time I thought NO! Just not doing it 🙂 In strolls Wendy with a magic wand. Holiday all booked to Turkey in October. Total time spent by me – about 5 mins!

That’s it Wendy you’re going to get calls from more Khaliqs, Hussains & Nadeems!!

Sughra Khaliq

Trip to India

Wendy was an absolute life-saver when my partner was looking for a trip to India with his son, but out of the main seasons for India travel due to his son’s work commitments. I wrote to Wendy asking if she could help and find a 10 to 12 day holiday within a 2 weeks window, which would include a couple of train journeys and show the ‘real’ India as well as usual tourist sights. Within a couple of days, Wendy had found the perfect trip with a company called Intrepid Travel. Everything was sorted by Wendy and her team – flights, transfers, tour booking etc. so there was no stress on our part. My partner has just got back from his trip and said it was everything he had expected … and more. We will definitely be using Wendy’s services again.

Liz George

Holiday abroad

Well what can I say, Wendy has been my absolute saviour. After getting myself in a right old pickle with choosing our first holiday abroad in a very long time, Wendy found us exactly what we wanted at a brilliant price. Cannot recommend her service enough and will definitely be turning to her again the future. A lovely lovely lady too just to make the experience all the more pleasurable. Roll on October!

Rachel Bebbington


Having met Wendy at a business networking event I thought oh right, I can imagine this being good for peoples piece of mind but not likely for me. Within a few weeks I had a job over in Norway and the flights were not straight forward. Well guess what I chose to do and hey I was very glad I did. Wendy was quick to respond, very clear and at no point was she pressing me for business. She is efficient and clearly passionate about doing a professional job and giving a personal service

Dave Watson

Family holiday

Just booked our family holiday with Wendy with friends and couldn’t be easier. Wendy answered all our questions promptly and trust me I was a nuisance haha! Can’t wait for our holiday now   Thank you Wendy for all your help and would definitely recommend!

Chris Phillips

Paula Woods Nov’18

Very good reliable service from Wendy. She was very prompt at returning calls she stays in touch from the beggining to the end of your travel needs. We booked to go to Cuba with her for our honeymoon and we had an amazing time we had an overnight stay in Havana which was brilliant and a must do for anyone that’s thinking of going. The island we stayed on was perfect and not over busy and the weather was glorious would most definitely recommend Cuba and Wendy for all your travel needs thanks once again Wendy love Paul n Paula (mr & mrs woods lol ) xx

Cathryn Holland Nov ’18

I have booked a UK trip and a European city break with Wendy and both have been excellent, Wendy is very helpful and on hand to answer any questions. She goes above and beyond and it makes such a difference to get a personal service, rather than the standard you get from a high street travel agency. The UK break was a theatre trip as a present for my husband and as well as booking the trip, Wendy even made a gift certificate for me to give as a present, which was a lovely touch.
The city break was to Rome and unfortunately, didn’t go to plan as one member of our party ended up in hospital only hours after our arrival. Wendy was on hand with advice and she even took a call from me despite her being out for the evening, which I really appreciated as I was very worried at the time and needed some advice. She stayed in touch throughout, checking how things were and even sent a get well soon card. A really lovely and personal touch.
I would definitely recommend Wendy and I am looking forward to planning another holiday with her soon.

Theodora Rigby

I’m so sorry that it’s taken me so long to review. Wendy organised our trip to Iceland and New York. We had the holiday of a lifetime. Nothing was too much trouble for Wendy and she was always on the end of an email or phone. Will definitely be booking again once we’ve saved some more pennies! Highly recommended

Shelley- a surprise trip to Iceland

Hi Wendy,
Just wanted to say a HUGE THANK YOU for our fantastic holiday to Iceland! Jordan was completley surprised and extremley happy as he has always wanted to go. Everything ran absolutley smoothly, the excursions were fab, the hotel was lovely and you made it all so easy.

If I had booked this by myself, I would have been worried and a bit stressed, especially as I usually book holidays with Jordan sat next to me. But I can honestley not explain how simple everything was because you had already organised it all and I just followed your instructions.

It was a brilliant holiday, loved all the excursions especially south coast which you recommended ( and Sterna the company which you booked us with for that, their driver/tour guide was amazing). Jordan absolutley loved it for his birthday and we even saw a little glimpse of the Northern lights on what would have been our little boy Zach’s 3rd birthday!

Thank you again, speak to you soon,
Shelley F.

Fantastic Service

This was my first ever organised group trip, and from start to finish, was wonderful! Wendy made everything so easy and nothing was too much trouble. From the initial information and booking, to the final drop off, Wendy looked after everyone with humour, knowledge, professionalism and the perfect amount of overview.

Wendy ensured that everyone knew exactly what they needed to take and do, when and where. I will certainly never bother with the hassle of trying to organise my own holidays in future!!

Thank you so much for everything Wendy, you’re amazing!!

Sue Culbert

Canada Trip

Hi Wendy many thanks for the excellent service provided by your Travel Agency and for arranging mobility assistance throughout our journey to Canada.
We had a wonderful time and would definitely recommend Wendy Haynes Travel Agent.
Once Again many thanks
Lynn & Graham

Graham and Lynn Hassall

Mamma Mia Trip

Just back from an overnight theatre trip with Wendy’s Wanderers. Her organisation skills are perfect, ensuring nobody feels left out and everyone (somehow) is in the right place at the right time.
She was always there to answer any queries and to top it all is brilliant fun to be with. Thank you Wendy for a great trip and look forward to the next one.

Jan Tomlin

Universal Orlando & Cruise

We made an appointment with Wendy, gave her our dates and requirements and she did the rest.
Virgin decided to change our flights which would have been a nightmare to rearrange our transfers but Wendy just did it all, we didn’t have to lift a finger.
We had an amazing holiday and everything was just perfect. All our transfers ran to plan no issues at all. This was all due to Wendy’ organisation and planning.
Thank you Wendy you’re a star!!

Mrs Goodhead

See even more reviews on my Facebook page!

"Wendy has the greatest understanding of needs, is emphatic and caring. A holiday is a personal experience, a place to make memories.I reached out to Wendy at the last minute after a holiday we had arranged was cancelled. In no time at all, we had booked and with a much better deal than with the first.
Happy faces. I highly recommended Wendy."  (Maria Hanson MBE Oct'21)

"With all the changing restrictions, we weren’t sure whether to bother with a holiday in 2021. After speaking to Wendy she reassured us that it was quite straight forward and provided lots of helpful links & information to guide us. The holiday itself was exactly what we asked for, lovely hotel, location & weather ✈️☀️🍻 Wouldn’t hesitate to recommend Wendy and we’ll definitely be using you for future holidays. Thank you xx" (Erica Drakeley  Oct 2021)

"Just wanted to say a huge thank you to Wendy helping us to choose and book our holiday in the Maldives, it was paradise. Wendy also booked our excursions and was at the end of the phone during our recent concerns over travelling home. We would highly recommend Wendy to book your travel" CW March '20

"Wendy found us our own little bit of paradise, where we were able to get married and make fantastic memories.
Definitely recommend" JS Feb '20

"Arrived back from Kefalonia on Tue. From the time of booking last year until return ,everything has been so straightforward. I have literally had to do nothing except pay- which i was able to do monthly. If I had any questions Wendy was accessible at the end of the phone. we had a marvellous time - cant recommend Wendy enough. She provides a very personal service and checks that everything is ok. Thanks Wendy. xx" LI Sept'19

"Wendy took all the hassle out of our complicated itinerary for our trip to meet family in Australia. We had options of stopping off at Singapore or Hong Kong. Flying from a choice of two airports in the U.K. which airline, best price, best quality, best times, best dates. Flying into one city and then departing from another. I normally research everything myself- It would have taken weeks for us to work it out, but Wendy did it almost immediately. I won't waste my time in future. Wendy is a STAR and will be booking all our future trips. Great communication too. HIGHLY Recommended. Thank you Wendy." JM Sept '17

"What a lovely lady....so helpful and able to sort our last minute holiday so quickly and with plenty of choice. Can't recommend you highly enough. Thank you Wendy!" AM Aug '17

"Thank you Wendy for organising our trip to San Francisco and then onwards to Chicago for my Wife’s 65th Birthday and her bucket list. Everything from day 1 of our booking with you and all flights and transfers down to the great hotels you chose. Also the knowledge you were able to extend to us if needed. Thanks again Mal and Chris Jones." Jul '19

"We’ve just got back after a lovely week in Italy. Wendy organised our entire trip from the over night stay at the airport, to flights, hotels, trains and trips. We stayed in Rome for 3 nights, Florence for 1 night and Venice for 3 nights. The whole trip went smoothly and all hotels were perfectly located as I’d requested. Wendy was so helpful and always on the phone or replying to emails. She made everything so easy for me. Thank you so much Wendy, for everything. My husband was blown away with his surprise 50th birthday present! An experience we’ll never forget." LS May '19

"Great personal service. So nice to be able to communicate with someone I've met. Thank you Wendy" AM June '17

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