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Recent posts

  • India Beyond the Taj Mahal – My Journey Through Delhi, Shimla, Dharamsala & Amritsar
  • Mauritius – Claire’s Top Tips After Visiting This Indian Ocean Paradise
  • Wendy Haines Travel Named Most Trusted Travel Consultancy in Staffordshire
  • make that a treble!!!!!
  • Podcast- I love chatting about my business and my story

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Booking Conditions

Please request a copy of the tour operator booking conditions.

ATOL Protection

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk

Passports and Visas

Please ensure you comply with your destination's entry requirements. Up to date information can be found online at https://www.gov.uk/foreign-travel-advice

Health

Please ensure you check for any inoculations or special health requirements for your destination. Up to date information can be found with your GP, travel health clinic or online at https://www.gov.uk/foreign-travel-advice

ABTA

Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. The Barrhead Travel ABTA number is 13759.

We also offer ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure and to find further information on the code and ABTA’s assistance in resolving disputes.

Complaints

Complaints should be made in writing to Wendy@WendyHainesTravel.co.uk. You can also access the European Commission online dispute resolution (ODR) platform at https://consumer-redress.ec.europa.eu/index_en. This ODR platform is a means of registering your complaint; it will not determine how your complaint should be resolved.

Foreign, Commonwealth & Development Office (FCDO) Travel Advice

Foreign, Commonwealth & Development Office (FCDO) Travel Advice is available online at https://www.gov.uk/foreign-travel-advice

Wendy Haines Travel (part of The Holiday Village) is a trading division of Barrhead Travel Services Ltd.
Registered in Scotland with the registered number SC057208. VAT No 264 9079 28.
Registered Office Libertas House, 5th Floor, 39 ST. Vincent Place. Glasgow, G1 2ER
Accredited Body Member (Wendy Haines Travel (part of The Holiday Village)) trading division as notified to the CAA is an Accredited Body member of Barrhead Travel Service Ltd and the Accredited Body's ATOL number 5346
ABTA membership number of Travel Village Group P8905
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